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Job Profile

The Flight Experience Coordinator is key to delivering outstanding service quality, managing post-booking operations, and meeting the needs of Italian and international high-end clients to boost satisfaction and to ensure seamless communication among clients, providers and aircraft operators. The role is ideal for a person who finds pride and is passionate about delivering the highest level of care and enjoys to face new challenges everyday. It's not just a job but a mission to enhance the customer experience, reflecting Venicejets’ ambition to set the standard for private flights in Europe.

At Venicejets we're passionate about providing exceptional private aviation experiences. We value determinationexcellence, and a hands-on approach and are looking for people who share these values to join us.

We offer:

- Base salary starting from EUR 26’000,00 plus performance bonuses.
- Comprehensive training program.
- Career development opportunities in a fast-paced industry.
- Attendance at industry events
- Support for personal and professional growth.
- MacBook and iPhone for professional use.

Key Responsibilities:

- Supervise and coordinate flight arrangements post-booking.
- Monitor flight status, weather conditions, and airport logistics to ensure smooth operations.
- Handle customer inquiries and requests with a focus on personalised service.
- Coordinate catering requests and manage additional service bookings such as transfers.
- Manage flight documentation with meticulous attention to detail.

Candidate profile:

- High-school diploma is required.
- Recent completion of a Bachelor's or Master's degree in Business, Aviation, Engineering, Economics or Hospitality is preferred.
- Excellent communication skills in English and Italian (additional languages are a plus).
- Computer skills (Mac software, internet literacy).
- Problem-solving skills and ability to handle challenging situations with positive attitude.
- No prior aviation experience necessary.
- EU citizenship or valid Italian work permit is mandatory.

Location & Working hours:

- Venicejets’ HQ in the hearth of Verona.
- Work in a fast-paced and dynamic environment.
- Monday to Friday 09:30-18:30 (with 1 hr lunch break)
- Full-time, permanent contract

Visit our careers page for more about our culture and values.